Return Policy

Last Updated: January 17, 2026

Note: E-commerce functionality is currently in development. This return policy will take effect once our online store launches. For current orders, please contact us for return information.

1. Return Window

RZBALL offers a 30-day return window for most products. Returns must be initiated within 30 days of the delivery date to be eligible for a refund or exchange.

            Important: The RAQBALL Court RB2.0 has special return conditions due to its size
            and custom nature. Please see Section 8 for details.
        

2. Eligibility Requirements

To be eligible for a return, items must meet the following conditions:

Unused: Items must be in new, unused condition
Original Packaging: Must be in original packaging with all tags and labels attached
Complete: All accessories, manuals, and components must be included
No Damage: Items must not be damaged, worn, or altered
Proof of Purchase: Original receipt or order confirmation required

3. Non-Returnable Items

The following items cannot be returned:

Items marked as "Final Sale" at time of purchase
Personalized or custom-ordered items
Items damaged due to misuse or improper storage
Products without original packaging or tags
Gift cards or promotional items

4. How to Initiate a Return

To initiate a return, please follow these steps:

Contact Us: Fill out our Contact Form or email us with your order number and reason for return
Receive Authorization: Wait for a Return Merchandise Authorization (RMA) number from our customer service team
Package Item: Securely package the item in its original packaging
Include RMA: Write the RMA number clearly on the outside of the package
Ship: Ship the package to the return address provided (you are responsible for return shipping costs)

Do not return items without an RMA number. Unauthorized returns may be refused or delayed.

5. Refund Process

Inspection Period

Once we receive your return, we will inspect it within 3-5 business days. We will notify you by email once the inspection is complete.

Refund Timeline

If your return is approved, your refund will be processed and automatically applied to your original payment method within 7-10 business days. Depending on your bank or credit card company, it may take an additional 3-5 business days for the refund to appear in your account.

Partial Refunds

Partial refunds may be granted in the following situations:

Items with obvious signs of use or wear
Items missing original packaging or accessories
Items returned more than 30 days after delivery

6. Exchanges

We accept exchanges for defective or damaged items, or if you received the wrong product. To request an exchange, follow the return process outlined in Section 4 and specify that you'd like an exchange rather than a refund.

Size/Color Exchanges (Apparel)

If you need a different size or color for apparel items, we recommend placing a new order for the desired item and returning the original item for a refund. This ensures faster delivery of your preferred product.

7. Return Shipping Costs

Customer Responsibility

You are responsible for paying return shipping costs unless the return is due to our error (wrong item shipped, defective product, etc.).

RZBALL Responsibility

We will cover return shipping costs if:

We shipped the wrong item
The product arrived defective or damaged
The product does not match its description

Tip: We recommend using a trackable shipping service and purchasing shipping insurance for your return. RZBALL is not responsible for lost return shipments.

8. RAQBALL Court RB2.0 Returns

Due to the size, weight, and custom nature of the RAQBALL Court RB2.0, special return conditions apply:

Return Window: 14 days (instead of 30 days)
Restocking Fee: 15% restocking fee applies
Freight Costs: Customer responsible for return freight costs (typically $300-$500)
Condition: Must be unopened and in original packaging. Once opened, court systems are non-returnable unless defective
Inspection Required: Contact us before initiating return for pre-approval

Defective Court Systems

If your court system arrives damaged or with missing components, contact us immediately. We will arrange for replacement parts or, if necessary, a full replacement at no additional cost.

9. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery with:

Your order number
Photos of the damage or defect
Photos of the packaging (if damaged in shipping)
Description of the issue

We will work with you to resolve the issue through replacement, repair, or refund.

10. Late or Missing Refunds

If you haven't received your refund yet:

Check your bank account again (processing can take 5-10 business days)
Contact your credit card company (it may take time for the refund to be officially posted)
Contact your bank (there is often processing time before a refund is posted)
If you've done all of this and still have not received your refund, please contact us

11. Restocking Fees

Restocking fees may apply in the following situations:

RAQBALL Court RB2.0: 15% restocking fee
Bulk Orders: 10% restocking fee for returns of 10+ items
Opened Packaging: Up to 20% restocking fee if item cannot be resold as new

12. Contact Us

If you have questions about returns or need assistance, please contact us through our Contact Page.

Email Response Time: Within 24-48 hours (business days)
Processing Time: 3-5 business days after receiving your return

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